Cancellation policy

Last updated: September 14, 2026

Summary: a SkinKlean subscription renews automatically and is charged to your payment method at the frequency you chose until you cancel. You can skip, delay or cancel online at any time in your customer portal, with no fees and no minimum commitment.

1. How it works

  • You can choose a subscription at checkout by selecting the subscription option ("Subscribe & Save"). A subscription is never added without that selection.
  • Your first order is charged when you place it. After that, the same products are charged and shipped automatically at the frequency shown at checkout (for example, every 1, 2, 3 or 6 months).
  • Subscription orders are charged at the subscription price shown at checkout, which includes the subscription discount for that product, plus any applicable shipping and taxes.
  • You'll receive an order confirmation email for your first order and for every renewal.

2. Your authorization

By choosing a subscription and placing your order, you authorize SkinKlean (Skinklean LLC) to charge your payment method for each renewal, at the price and frequency shown at checkout, until you cancel. Charges appear on your statement under a SkinKlean descriptor.

3. Managing your subscription

Log in to your customer portal with the email address you used at checkout. From there you can, at any time:

  • see your next billing date;
  • skip or delay your next delivery;
  • change your delivery frequency, products or shipping address;
  • update your payment method;
  • cancel your subscription.

Prefer we do it for you? Email help@skinklean.co with the email address used at checkout and we'll take care of it.

4. Cancellation

  • You can cancel online at any time. There are no cancellation fees, penalties or minimum number of orders.
  • To stop your next charge, cancel before your next billing date. If you cancel by email, please write at least one business day before that date so we can process it in time.
  • Cancelling stops all future charges and deliveries. Orders already shipped aren't affected.

5. Refunds on subscription orders

  • Your first subscription delivery is covered by our 30-Day Money-Back Guarantee, on the terms set out in our Refund Policy (one opened box; any other boxes refunded when returned unopened).
  • If you were charged for a renewal you didn't want, email us before it ships (orders ship within 24 hours of the charge, excluding weekends and holidays) and we'll cancel and refund it in full. If it has already shipped, we can't refund that delivery, but we'll cancel your future orders and you can return it unopened within 30 days of delivery.

Full details are in our Refund Policy.

6. Failed payments

If a renewal payment fails, we'll try again over the following days and let you know by email so you can update your payment method in the customer portal. If payment still can't be taken, your subscription may be paused until it's updated.

7. Changes to price, products or these terms

If we change your subscription price or these terms, we'll email you before the change takes effect on your subscription, giving you time to skip or cancel. If a product in your subscription is discontinued, we'll contact you to offer an alternative or cancel it, and we'll refund any order we can't fulfil.

8. Customers in the European Union and the United Kingdom

You have the right to withdraw from your subscription within 14 days of receiving your first delivery. See our Right of Withdrawal page. Nothing in this policy limits your statutory rights.

Contact

SkinKlean (Skinklean LLC) · help@skinklean.co · Monday to Friday, 9am–6pm Pacific Time · 8 The Green, Suite B, Dover, DE 19901, USA