Payment Policy

Last updated: September 14, 2026

Accepted payment methods

We accept the payment methods shown at checkout, which depend on your country and may include Visa, Mastercard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal and Afterpay. Buy-now-pay-later options such as Afterpay are provided by those companies under their own terms.

Security

Payments are encrypted and processed by our payment providers, including Shopify Payments. We never see or store your full card details.

Currency

Prices are shown and charged in your local currency where available. Your bank or card provider may apply its own foreign transaction or conversion fees.

When you're charged

Your payment method is charged when you place your order. Orders ship only after payment has been successfully processed. If you choose a subscription, each renewal is charged automatically as described in our Subscription Policy. Charges appear on your statement under a SkinKlean descriptor.

Declined payments

If your payment is declined, check that your billing details match your card, that funds are available, and that your bank isn't blocking the transaction, or try another payment method.

Questions about a charge

If you don't recognise a charge or think you've been charged in error, email help@skinklean.co with the email address used at checkout before contacting your bank. Most billing questions are resolved within one business day.